Work history

Welsh National Opera

Director of Marketing and Sales

Dec 2016 – Mar 2021

Matt joined Welsh National Opera (WNO) full-time in December 2016 having worked as interim Director of Marketing and Sales part-time for the previous six months. This was a senior management position with collective responsibility for strategic planning and leadership for the organisation. 

Matt created and delivered a cross-departmental Audiences Strategy, as well as an ambitious Marketing Strategy, Audience Development Action Plan and Inclusion Action Plan – all were regularly updated and results reported to the Board of Trustees. 

Matt led a team of nine full-time staff working across marketing and digital disciplines, working with colleagues from across the Company to tell the whole WNO story, including the impact of its Youth & Community work. He was responsible for brand guardianship and WNO’s visual identity, and production of all print and publications. 

Matt was responsible for ticket sales and income projections / forecasts / monitoring / reporting. He led and oversaw all marketing campaigns for WNO. He was responsible for audience insight, marketing intelligence and for delivering audience research projects. 

Matt was responsible for the website and all aspects of WNO’s public-facing digital output including social media. During lockdown in 2020/21 there was a significant increase in digital output with an exponential growth in output and engagement.

Matt worked closely with peers at the other UK opera companies, and was a member of the Opera Europa Marketing & Communications Steering Group, responsible for curating Europe-wide conferences for colleagues working across Europe.

Freelancer & Consultant

Dec 2006 – Dec 2016

Matt worked with a wide range of clients, from small companies to flagship organisations, county-wide consortia and artform development agencies, delivering both strategic and tactical support. He was also Course Director for UK Theatre’s ‘Druidstone’ Essentials of Marketing residential course in 2010 and 2011.

Bristol Old Vic

Head of Marketing

Nov 2004 – Oct 2006

Matt was responsible for the marketing, PR and sales functions at Bristol Old Vic. He led the department in planning and implementing successful marketing campaigns and audience development initiatives, including substantially increasing attendance by young people. 

Matt was responsible for maintaining and extending the theatre’s media profile and for managing the Bristol Old Vic brand, and brought all graphic design work in-house. As a Senior Manager, he was directly involved with policy development, and responsible for the recruitment, appraisal, training and motivation of marketing and sales staff.

HST Theatres (now HQ Theatres)

Head of Marketing | Marketing Director

Feb 2000 – Oct 2004

Matt was responsible for the marketing & sales functions, planning, prioritising and implementing marketing campaigns for over 300 productions per year, as well as working on specific seasons and devising audience development projects.

Matt was one of the two-person Executive Team responsible for leading the organisation and helped secure a new 10-year management contract for Wycombe Swan and the successful take-over of the Wyvern Theatre from Clear Channel in 2004.

Arts Marketing Hampshire

Marketing Manager

Feb 1998 – Jan 2000

Matt wrote marketing plans & audits for various arts organisations, and introduced the MOSAIC segmentation system for use by arts organisations in the region.

Matt delivered arts marketing projects and collaborative audience development initiatives for visual arts and performing arts organisations and helped run their annual training programme. He also worked with national touring companies on campaign planning and pricing initiatives.

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